A recruiter asking interview questions using video interviewing software

Video Interviewing Software

Video Interviewing Software: 7 Telecommunications Interview Questions to Ask

December 4, 2022

Tima Rassool

Tima Rassool

Content Writer

Time-consuming and inaccurate interviews often lead to bad hires and wasted resources. Finding the right candidates in the telecommunication industry is also no walk in the park. Let alone interviewing them. Therefore, many recruiters are now turning to video interviewing software to effortlessly interview and assess candidates from the comfort of their own homes – and in a fraction of the time. However, if you're not asking the right questions, you're not getting the most out of your software. The right interviewing questions will confidently help you assess candidates and evaluate their experience and skill sets. More specifically, video interviewing software has become increasingly popular amongst recruiters over the past few years. It provides an efficient, cost-effective way to screen and hire candidates quickly and accurately. But, to get the most out of video interviewing software, recruiters must ask these seven crucial questions.

Here are seven great telecommunications interview questions you can ask when utilizing video interviewing software:

What do you know about our company?

A recruiter asking questions using video interviewing software

The first question you must ask while conducting the interview should be about the company. Any telecommunications candidate worth their salt will know all about the company they are interviewing for. This question sets the tone for the rest of the interview. A good answer to this question shows that the candidate has done their research and is excited about the possibilities of this role. However, if the candidate is unfamiliar with the company, its goals, and its objectives, then you can take it as a red flag because it shows their lack of interest and attention to detail. With the help of video interviewing software, you can also assess their facial expressions and body language when they answer this question to gain further insight into the candidate.

Why do you want to work for our company?

A group of candidates being assessed through video interviewing software

The answer to this question will tell you much about the candidate and their motivations. It is essential to assess whether they are passionate about working in telecommunications or if their primary goal is to solely get a job. One of the advantages of video interviewing software is that it allows you to assess candidates, gauge their true potential, and decide whether they are suitable for the role. Plus, it helps you further explore their motivations and explain the role in detail. Many video interviewing software offer AI psychometric reports that can generate personality reports for better candidate insights. If the candidate is not passionate about the role, it is best to move on.

How would you handle a difficult customer?

A recruiter asking tricky questions using video interviewing software

This is a crucial question to ask any telecommunications candidate. Simply because candidates who work in this industry must clearly understand customer service and know how to handle difficult customers. On the bright side, video interviewing software can help you determine the candidate's knowledge of customer service and communication skills. For example, with video interviewing software like EVA-SSESS, you can assess candidates through your own model answer and keywords. Then, the software will compare the candidate’s answer to yours and generate a relevancy percentage for each answer. This will allow you to easily pinpoint whether or not the candidate has what it takes to excel at the job. If the candidate does not demonstrate an understanding of customer service or sound communication skills, then it is likely that they are not the right fit for the role.

How do you stay up to date with the latest technologies?

A tech-savvy recruiter using video interviewing technology

Telecommunications is a fast-paced and ever-evolving industry. So the ideal candidate must know how to stay relevant and up-to-date with the latest trends and technologies. This question can help you gauge the candidate's knowledge of telecommunications and how they keep up with the latest advancements. It also shows their willingness to learn and stay competitive in the industry. The video interviewing software can also help assess their enthusiasm and knowledge level when discussing the latest technologies. If they cannot provide an answer with enthusiasm or knowledge, then it is likely that they are not qualified for the position.

What experience do you have in telecommunications?

Recruiters inquire about experience while using video interviewing software

This question is essential to ask any telecommunications candidate. It helps you determine their experience level and how well they know the industry. While conducting interviews with the help of video interviewing software, you can set up a test scenario to assess the candidate's experience in a more realistic environment. You can accurately assess the candidate's knowledge level and technical understanding with video interviewing software. It also helps you evaluate their problem-solving skills and ability to think independently. Ultimately, recruitment managers find it invaluable as they are able to gain insight into potential candidates, allowing them to properly evaluate each individual.

What type of work environment allows you to be the most productive?

A group of recruiters happy about using video interviewing software

Gaining an understanding of a candidate's ideal work atmosphere can provide valuable insight into their working style. When you ask this question, it will help you determine the candidate's work style and preferences. It is essential to hire someone that can work productively in the given environment and have an excellent work-life balance. Video interviewing software can help you get an accurate picture of the candidate's answer to this question. Where you can observe their body language, expressions, and overall conduct to assess how they respond to the question. You may also notice their outfit and the environment in which they are taking the video interview. If a candidate is not appropriately dressed or in a professional environment, it's likely that they're not taking the role seriously and may not align with your company culture. Additionally, video interviewing software can help you better gauge the candidate's personality by offering AI-powered personality reports that are validated and backed by modern science. If the candidate is unsure about their response, it is best to move on and find someone who is more confident about their work environment preference.

Why should we hire you to work at our company?

The benefits of using innovative video interviewing software are countless

Lastly, another important question you should always ask a potential candidate for a job in telecommunications is, "Why should we hire you to work at our company?" This will provide insight into how well the candidate understands your business and how they would fit into your team. It also helps determine their level of enthusiasm for the role and whether they would be motivated enough to stay long-term if hired. The answers given by candidates can give you an idea of who has put in more effort and research into applying for the position and who may just be going through the motions.

Final thoughts

Ultimately, asking the right interview questions with video interviewing software is a great way to ensure that you find the best candidate for the position. Video interviews allow candidates to answer questions in their own words, which can give you an insight into their personalities and ability. Additionally, being able to view each candidate's responses side by side during the screening process can help give a more accurate representation of each person’s qualifications. While these are certainly not the only questions you could ask, they should give you a good starting point for your interview process. And don't forget, if you're looking for video interviewing software to help make the process smoother and more accessible for everyone involved, we've got the right software for you. EVA-SSESS is a next-generation video interviewing software that enables you to pinpoint and hire top talent fast by testing and evaluating key skills and abilities through secure and unbiased video assessment interviews.Want to see EVA-SESS in action? Get a free walk-through demo here!

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Tima Rassool

Tima Rassool

A wordsmith, storyteller, and content strategist – Tima is an MBA graduate with 6+ years of experience in the world of HR. With over 2,000 blogs under her belt, Tima's expertise and insights have helped businesses across the globe take their recruitment to the next level and stay ahead of the curve.

Recruit better, faster, and fairer

Join hundreds of recruiting teams who increased their hiring success and recruited winning teams with Elevatus.

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