10 Awesome Operations Manager Interview Questions

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Operations managers are responsible for ensuring the company’s day-to-day functioning. This includes overseeing production, managing resources, and ensuring that all aspects of the company are running smoothly.

To succeed in this role, prospective candidates need to think on their feet and make quick decisions. They will also be responsible for managing a team of employees, so building relationships and motivating others is essential.

To assess whether or not a candidate is a good fit for this position, interviewers will ask questions about their experience in operations management.

In this blog post, we provide 10 awesome operations manager interview questions to help you pinpoint and recruit the best candidates for the job!

1. What Experience Do You Have in Operations Management?

A candidate answering operations manager interview questions

Why is this question important? Having experience in operations management is crucially important for this position. You don’t want to hire and train someone from scratch, do you? This question will give you insight into the candidate’s background and what they can bring to the table.

What to look for in an answer:

Look for specific examples of times when they successfully managed operations. Also, pay attention to how they speak about their experience; are they confident and proud, or do they seem hesitant?

Sample Answer: “I have been working in operations management for the past five years. In my current role, I oversee the production process and manage a team of 50 employees. I have also implemented several new initiatives that have helped to improve efficiency and productivity”.

Red flags:

  • If they have no experience in operations management, it might be best to pass.
  • If they have experience but don’t seem confident in their abilities, you might want to consider other candidates.

2. What Are the Most Important Skills for an Operations Manager? 

Ongoing interview between a female candidate and a male recruiter

Problem-solving skills are one of the core prerequisites for recruiting an operations manager. Candidates need to be able to assess a situation and find the best solution quickly. They should also have excellent communication skills, as they will be responsible for relaying information to different teams.

What to look for in an answer:

Ask candidates to share a time when used their problem-solving skills to resolve an issue. Also, pay attention to their communication style; do they seem clear and concise or do they ramble on?

Sample Answer: “I think that the most important skill for an operations manager is the ability to problem-solve. There will always be issues that come up, and it’s important to be able to quickly find a solution. In my current role, I was able to resolve a problem with one of our suppliers that was causing delays in production. I was also able to implement a new system that helped to improve communication between different teams.”

Red flags:

  • If they don’t mention problem-solving skills, it might indicate that they are not well-suited for the role.
  • If they have difficulty communicating their thoughts, it could be a sign that they will have trouble relaying information to different teams.

3. What Do You Think Are the Most Important Qualities for an Operations Manager? 

A recruiter interviewing a candidate using video interviewing software

An operations manager needs to be able to think on their feet and make quick decisions. They should also be able to handle stress well, as there will be times when things get hectic. Finally, they should have excellent people skills, as they will work with different teams daily.

What to look for in an answer:

Look for qualities that are relevant to the role of operations manager. For example, if they mention that they can handle stress well, it shows that they will be able to cope with the job demands.

Sample Answer: “I think the most important qualities for an operations manager are quick thinking, stress management, and people skills. As an operations manager, you need to be able to make decisions quickly and efficiently. There will also be times when things get tense, so it’s important to be able to handle stress well. Finally, you need to have excellent people skills because you’ll be working with different teams on a daily basis.”

Red flags:

  • If they don’t mention any relevant qualities for the role, it might indicate that they are not well-suited for the job.
  • If they mention qualities that are not important for the role, it might be an indication that they do not understand what the job entails.

4. What Do You Think Are the Most Important Duties of an Operations Manager? 

A cross-section of operations managers being interview by a recruiter

The duties of an operations manager vary depending on the company, but they generally involve overseeing the production process and ensuring that everything is running smoothly. They may also be responsible for managing a team of employees and implementing new initiatives to improve efficiency.

What to look for in an answer:

Look for duties that are relevant to the role of operations manager. For example, if they mention that they are responsible for overseeing the production process, it shows that they understand what the job entails.

Sample Answer: “I think that the most important duties of an operations manager are to oversee the production process and to ensure that everything is running smoothly. Additionally, operations managers may be responsible for managing a team of employees and implementing new initiatives to improve efficiency.”

Red flags:

If they don’t mention any duties relevant to the role, it might indicate that they are not well-suited for the job.

If they mention duties that are not important for the role, it might be an indication that they do not understand what the job entails.

4. What Ways Can You Use To Measure Your Team’s Success?

A male candidate explaining ways to measure a team's success during an interview

One way to measure your team’s success is to track the number of monthly goals met or exceeded. You can also track employee satisfaction levels and retention rates. Additionally, you can measure your team’s success by looking at how well they can work together and how efficiently they can complete tasks.

What to look for in an answer:

Look for things relevant to the operations manager’s role. For example, if they mention that they track employee satisfaction levels, it shows that they understand what the job entails.

Sample Answer: “I think there are various ways to measure your team’s success. Such as  by looking at how many goals they could meet or exceed every month, employee satisfaction levels, and retention rates. Additionally, measuring your team’s success is essential by looking at how well they can work together to complete tasks. 

Red flags:

  • If they don’t mention any skills relevant to the role, it might indicate that they are not well-suited for the job.
  • If they mention ways that are not important for the role, it might be an indication that they do not understand what the job entails.

5. Tell Us About A Time You Failed As A Manager And What You Learned From That Experience?

A candidate talking about failures and how she handles it

This question is designed to see how candidates handle failure and how they learn from their mistakes. This is a crucial operations manager interview question to ask if you want to know if the candidate has learned from their failures.

What to look for in an answer:

The most important thing to look for here is a candidate who can admit mistakes and learn from them. This shows that the candidate is not debilitated by failure, an essential quality in every leader.

Sample Answer: “I once failed to communicate the expectations of a project to my team correctly, and as a result, the project was not completed on time. I learned from that experience that it’s essential to be clear and concise when communicating expectations to my team. I also learned that it’s essential to allow for some flexibility in the timeline in case there are unforeseen circumstances. “

Red flags:

  • If they try to avoid or refuse to answer the question, it shows that they might not be able to handle failure well.
  • If they do not mention any lessons they learned from their experience, they might not have grown due to their failure.

6. Have You Ever Made a Report About Production Costs? Which Method Did You Use?

An ongoing video interview with a candidate

This question aims to see if the candidate has experience with production costs and if they know how to report on them appropriately. This is an essential skill for operations managers, as they need to be able to track and report on production costs to make informed decisions about the budget.

What to look for in an answer:

Look for a candidate with experience with production costs who knows how to report them accurately. This shows that they can track and report on production costs, an essential skill for operations managers.

Sample Answer: “I have made several reports about production costs, and I typically use Excel to track and report on the costs. I find that Excel is a great tool for tracking and reporting on production costs because it allows me to see the data in a variety of ways and it’s easy to use. “

Red flags:

  • If they don’t have any experience with production costs, it might indicate that they are not well-suited for the job.
  • If they mention a method not typically used for tracking and reporting production costs, it might indicate that they do not understand what the job entails.

7. We Want to Ensure Our Confidential Data Is Stored in a Secure Place. How Would You Cooperate with Our IT Team to Achieve This?

A recruiter securing candidates' confidential data

This question is designed to see if the candidate understands the importance of data security and if they know how to work with other teams to achieve it. This is an essential skill for operations managers, as they need to be able to protect confidential data and ensure that it is stored in a secure location.

What to look for in an answer:

Look for a candidate who understands the importance of data security and knows how to work with other teams to achieve it. This shows that they can protect confidential data and ensure that it is stored in a secure location, which is an essential skill for operations managers.

Sample Answer: “I understand the importance of data security and I would cooperate with our IT team to ensure that our confidential data is stored in a secure location. I would work with the IT team to create a plan for data security, and I would implement the plan to ensure that our data is protected. “

Red flags:

  • If they don’t understand the importance of data security, it might indicate that they are not well-suited for the job.
  • If they don’t know how to work with other teams, it might indicate that they will have difficulty collaborating with others to achieve goals.

8. Can You Give an Example of a Time When You Had to Handle a Complaint?

recruiter using video interviewing software

This question will help determine if the candidate has experience with customer service and knows how to handle complaints. This is an essential skill for operations managers, as they must deal with customers and resolve any issues they may have.

What to look for in an answer:

Look for someone who has worked in customer service before and knows how to deal with complaints. This shows that they can deal with customers and solve any problems they may have, which is an essential skill for operations managers.

Simple Answer: I have experience with customer service and know how to handle complaints. I usually start by listening to the customer’s complaint and trying to resolve the issue. If I can’t fix the case, I escalate it to a manager.

Red flags:

  • If they don’t have customer service experience, it might indicate that they are not well-suited for the job.
  • If they don’t know how to handle complaints, it might indicate that they will have difficulty dealing with customers.

9. Walk Us through How You Handle Budget Planning and Tracking

A candidate and a recruiter talking about budget expenditure

This question is designed to see if the candidate has experience with budget planning and tracking. This is an essential skill for operations managers, as they need to be able to plan and track budgets to keep costs under control.

What to look for in an answer:

Look for a candidate with experience in budget planning and tracking. This shows that they can plan and track budgets, an essential skill for operations managers.

Simple Answer: I have experience with budget planning and tracking. I usually create a budget plan based on the company’s goals. Then I track the budget to ensure we are on track. I also make adjustments to the budget.

Red flags:

If they don’t have any experience with budget planning and tracking, it might indicate that they are not well-suited for the job.

10. If We Asked You to Assist the Hiring Team with Talent Recruitment, How Would You Handle Their Deadlines on Your Own?

A recruiter and a candidate shaking hands

This question aims to determine if the candidate can work independently and handle deadlines. This is an essential skill for operations managers, as they need to be able to work independently and handle deadlines to meet targets.

What to look for in an answer:

Look for a candidate who can work independently and handle deadlines. This shows that they can work independently and handle deadlines, an essential skill for operations managers.

Sample Answer: “I am able to work independently and handle deadlines. I usually start by creating a plan of action and then working on the tasks until they are completed. I also make sure to communicate with the hiring team regularly so that they are aware of my progress. “

Red flags:

  • If they cannot work independently, it might indicate that they will have difficulty meeting targets.
  • If they cannot handle deadlines, it might indicate that they will have difficulty meeting targets.

Wrapping Up

These are just a few questions you can ask operations managers during an interview. Asking these questions will help you to get a better understanding of their skills and experience. Just remember to listen carefully to their answers and look for red flags so that you can make the best hiring decision for your company! 

Ask these operations manager interview questions with our video interviewing software!

EVA-SSESS is a next-generation video interviewing software that enables you to quickly pinpoint and hire top talent by testing and evaluating key skills and abilities through secure and unbiased video assessment interviews. Request a free demo today! 

Pinpoint and hire great candidates at top speed!

Our video interviewing software can help you identify and secure top talent fast with unbiased and secure AI-based video assessment interviews.
Request demo

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